# Triggers

# Configuration

# allowFireAfter

This property configure when trigger can fire again (Frequency).

  • -1 - once per visitor's session
  • 0 - no restriction, every time when event is received
  • >0 - positive number, number of seconds when trigger can fire again

# Agent Busy

Trigger is started when visitor message is received and no agent is assigned to chat. Trigger will fire when no agent join the chat during specified time.

type: agent_busy

Options:

  • delay - Number of seconds to wait. Default 45.

# Agent Not Responding

Trigger is started when first agent join the chat. Trigger will fire when agent don't reply in specified time.

type: agent_not_responding

Options:

  • delay - Number of seconds to wait. Default 120.

# Message

Trigger is started when visitor send some message.

type: message

Options:

  • delay - Number of seconds to wait. Default 2.

# Page Load

Trigger is started when visitor open page.

type: page_load

Options:

  • delay - Number of seconds to wait. Default 60.

# Page Unchanged

Trigger is started when visitor open page and canceled after he leaves that page.

type: page_unchanged

Options:

  • delay - Number of seconds to wait. Default 60.

# Widget Open

Trigger is started when widget is open, that means visitor click on widget button.

type: widget_open

Options:

  • delay - Number of seconds to wait. Default 2.